Reporting an Outage

When an outage occurs, reporting it quickly helps our crews respond efficiently and restore power as safely as possible. Keeping our outage reporting options handy also helps you stay informed.

Below are the fastest and easiest ways to report an outage and check restoration updates.

By Text

Texting is the fastest way to report and check outages.

Text OUT to 844-551-6903 to report an outage

Text STATUS to 844-551-6903 to check for updates

Important: Members will need to update the outage text phone number to 844-551-6903. Members must have their current phone number on file to use texting. If you have multiple accounts, please report outages by phone or through SmartHub.

By Phone

You can also report an outage by calling us at 218-732-3377 or toll-free at 888-713-3377. During business hours (8:00 a.m. – 4:30 p.m.), our office staff will assist you and connect you to the outage system. After hours, you will be directed to our automated outage reporting system.

A quick check can save you time and help determine whether the issue is inside your home or on our lines: Check your breakers to make sure one has not tripped. Check your meter display to see if it is blank. Check with neighbors to see if they are also without power.

Itasca-Mantrap crews work hard to restore outages as quickly and safely as possible. We appreciate your cooperation and patience during these times.