Skip to main content
Pay Now
Contact Us
Outage Map
Home

SmartHub Login

Loading NISC SmartHub log in. Please wait...

'Loading NISC SmartHub log in. Please wait...'
Menu
  • About Us
    • About Itasca-Mantrap
    • Board of Directors
    • News
    • Newsletters
    • Touchstone Energy Cooperatives
    • Associated Organizations
    • Energy Mix
    • Bylaws & Articles of Incorporation
    • Careers
    • Contact Us
  • Member Services
    • Billing
      • Payment Options
      • SmartHub
      • Rates
      • Cold Weather Rule
      • Military Protection
      • Sales Tax Exemption
    • New Service
    • Start/Stop Service
    • Service Improvements
    • Load Management Programs
    • Capital Credits
    • Contractor Information
    • Electrical Inspections
    • Member Privacy
  • Energy Efficiency
    • Rebates
    • SolarWise
    • Renewable Energy
    • Electric Vehicles
    • Advanced Meter Infrastructure Upgrade
    • Energy Efficiency Resources
    • Together We Save
  • Community
    • Co-op Connections
    • Annual Meeting
    • Economic Development
    • Energy and Youth
    • GreenTouch
    • Operation Round Up
    • Touchstone Energy Community Award
    • Youth Tour
  • Safety
    • Call Before You Dig
    • Generator Safety
    • Surge Protection
    • Vegetation Management
    • Safety Quiz
  • Outage Center

Report an Outage

View Outage Map

Reporting an outage

By Phone: During business hours, 8:00 a.m. – 4:30 p.m., call us at 218-732-3377 or toll free at 888-713-3377. Your call will be answered by our office staff and you will be transferred to the automated outage system. After hours, you will be connected to our interactive voice response phone system. This system uses your phone number to look up your member information and location, it is critical that we have your current phone number in our system. If you are calling from a number that we do not have on file, the dispatch system may not be able to find your location based on phone number. If this happens, you will be prompted to enter in a number for the outage location and leave a detailed message about your outage.

By SmartHub App: Click on, "Report an Issue" in your SmartHub app, then click on "Power Outage" and select your location.

By Text Message: If you are signed up for our text messaging service, text the word 'OUT' to 888-713-3377 to report an outage. To check the status of an outage, text the word 'STATUS' to 888-713-3377. If you are not signed up for our text messaging service, text the word 'Itasca' or 'OUT' to 888-713-3377 to be opted into the service. Ensure that your cell phone number is in our system a linked to your service location. Contact our office for more information.

Before reporting an outage, please take the following steps to ensure the outage is on the Itasca-Mantrap side:

  • Check your breakers to make sure the outage is not due to a tripped breaker
  • Check the meter display to ensure it is not blank
  • Call your neighbors to see if their power is off

These steps will help you determine if the problem exists within your home, or on Itasca-Mantrap lines.

Itasca-Mantrap crews work hard to restore outages as quickly and safely as possible. We appreciate your cooperation and patience during these times.

Recent News

Tue, 02/21/2023 - 11:51 AM

INFLATION REDUCTION ACT (IRA) INFORMATION

This bill aims to invest in energy production and reduce carbon emissions in the United States.
more
Fri, 07/15/2022 - 03:35 PM

Summer Makes A Storming Entrance

Itasca-Mantrap crews worked through the night, weekends, and unsightly weather conditions to restore power to our members affected by the major storms...
more
Fri, 07/15/2022 - 11:31 AM

Limited Time: Air Source Heat Pump Rebate!

Air source heat pumps provide home cooling and supplemental heating, using 72% less electricity than conventional air conditioners and furnaces. Get u...
more
Mon, 06/20/2022 - 09:43 AM

Grid authorities issue warnings about summer energy demand

Great River Energy has sufficient resources to serve its membership, but expected weather challenges may warrant added measures to maintain reliabilit...
more

Pagination

  • Page 1
  • Next page››
Back to Top

 

OFFICE HOURS:
8:00 a.m. - 4:30 p.m.  |  Monday - Friday

PHONE:
(218) 732-3377 or (888) 713-3377

EMAIL:
itasca@itasca-mantrap.com

ADDRESS:
Itasca-Mantrap Cooperative Electrical Association
PO Box 192
Park Rapids, MN 56470

Employee Login

©2023 Itasca-Mantrap. All Rights Reserved. This institution is an equal opportunity employer.

  • About Us
    • About Itasca-Mantrap
    • Board of Directors
    • News
    • Newsletters
    • Touchstone Energy Cooperatives
    • Associated Organizations
    • Energy Mix
    • Bylaws & Articles of Incorporation
    • Careers
    • Contact Us
  • Member Services
    • Billing
      • Payment Options
      • SmartHub
      • Rates
      • Cold Weather Rule
      • Military Protection
      • Sales Tax Exemption
    • New Service
    • Start/Stop Service
    • Service Improvements
    • Load Management Programs
    • Capital Credits
    • Contractor Information
    • Electrical Inspections
    • Member Privacy
  • Energy Efficiency
    • Rebates
    • SolarWise
    • Renewable Energy
    • Electric Vehicles
    • Advanced Meter Infrastructure Upgrade
    • Energy Efficiency Resources
    • Together We Save
  • Community
    • Co-op Connections
    • Annual Meeting
    • Economic Development
    • Energy and Youth
    • GreenTouch
    • Operation Round Up
    • Touchstone Energy Community Award
    • Youth Tour
  • Safety
    • Call Before You Dig
    • Generator Safety
    • Surge Protection
    • Vegetation Management
    • Safety Quiz
  • Outage Center