Reporting an outage
By Phone: During business hours, 8:00 a.m. – 4:30 p.m., call us at 218-732-3377 or toll free at 888-713-3377. Your call will be answered by our office staff and you will be transferred to the automated outage system. After hours, you will be connected to our interactive voice response phone system. This system uses your phone number to look up your member information and location, it is critical that we have your current phone number in our system. If you are calling from a number that we do not have on file, the dispatch system may not be able to find your location based on phone number. If this happens, you will be prompted to enter in a number for the outage location and leave a detailed message about your outage.
By SmartHub App: Click on, "Report an Issue" in your SmartHub app, then click on "Power Outage" and select your location.
By Text Message: If you are signed up for our text messaging service, text the word 'OUT' to 888-713-3377 to report an outage. To check the status of an outage, text the word 'STAUS' to 888-713-3377. If you are not signed up for our text messaging service, text the word 'Itasca' or 'OUT' to 888-713-3377 to be opted into the service. Ensure that your cell phone number is in our system a linked to your service location. Contact our office for more information.
If line crews are dispatched for an outage and find that the outage is on the consumer side of the meter, the member will be billed for the cost of time and material. For reported outages outside of normal business hours, the minimum charge is $400.
Itasca-Mantrap crews work hard to restore outages as quickly and safely as possible. We appreciate your cooperation and patience during these times.